Las Terrazas del Puerto Studios

Service rating : easy to use everything e mailed in good time and no surprise extra costs
Product : we have stayed at these apartments before so we new what to expect basic but clean mario the manager is friendly and will do his best to help if you have any problems no complaints good relaxing holiday

Golden Beach Hotel

Very quick and easy

San Fermin Hotel

Service rating : very efficient and well organised service. no problems at all.
Product : San Fermin hotel is very good value for money. No complaints except small niggles like the WiFi kept going off and the evening entertainment was not the best, but seemed to please most of the Spanish and French clientelle!

Kosta Palace Hotel

Service rating : easy to deal with
Product : ideal hotel right on the harbour would recommend

Falcon Naama Star Hotel

Service rating : Shortly after making an evening booking,got a friendly phone call advising about luggage allowance which was helpful.It was a last minute holiday and everything came through very swiftly.
Product : Pleasant hotel but rooms looking tired and in need of updating.Pool area was lovely,very clean and well maintained with friendly,helpful attendents
Dining area was clean and bright-staff also very friendly and helpful.
Food was fine but a bit dull with little or no fruit at breakfast.Very small portions of meat reluctantly provided by the chefs.
Location was good-a five minute walk into resort center so no need for Taxis.

Be Live Playa La Arena

Service rating : excellent effencient service
Product : All that was expected and more

Hi Honolulu Hotel

Service rating : Efficient and proactive. Very impressed
Product : Ok - slightly tired and in need of some better music in the hotel and restaurant plus happier staff.
Lady at the bar was brilliant though!

Turbo Club

Service rating : Within 20 mins of booking someone telephoned us to clarify some of our details.
We had no issues with our flights, hotel or booking.
Product : The hotel was very good value for money, a friendly atmosphere, very good children and adult entertainment, rooms clean and adequate for an all inclusive hotel. Food was plentiful, varied, fresh and regularly replenished during meal times.
If we are to be very picky, the children would have liked the availability of icecreams/icelollies throughout the day and maybe more snacks.
The only thing I was not very happy about was the hot water ran out before the first member of the family had finished showering!

IFA Buenaventura Hotel

Service rating : Everything worked
Product : Inclusive package was a bit restrictive, but still enjoyed our holiday

Vale Del Rei Suite & Village Resort

Only problem was that the incorrect customer number was put on our paperwork. Thankfully nothing went wrong for us but could have been a problem. A rather crucial point I think.

Cotillo Beach Hotel

Service rating : Fast and efficient service. Friendly staff.
Product : Really good value for money.

Lordos Beach Hotel

Service rating : however, I tried to contact your representitive by phone to ensure we had connecting rooms and despite leaving 3 messages, no one got back to me. In the end I emailed the hotel myself.It would be better if you contacted each booking to make sure all is well soon after they have booked. In future I think I will book everything myself without someone like 118 as I feel I had no support from you.
Product : Hotel is good itself but is far away from Larnaca and is not in a tourist area really. We went at the beginning of April and the hotel was still getting ready for the coming summer. One of the pools was being renovated and the hotel only opened one bar. The beach area was also very scruffy which I think again was due to the time of year.

Florencio

Service rating : The worst people to book with ever. Bad customer services, my flight details were sent in 4 different emails, documents were copy and pasted from webpages, loaded with errors, all sent from the booking agent's gmail address. V unprofessional - AVOID.
Product : The Florencio Hotel is great; clean, tidy, friendly staff. All the features and finishing isn't top notch (more of a quick paint job than a marble finish) but does the job very well. They also own San Francisco apartments across the road so all maintenance, booking and cleaning are those you can expect from a large hotel. Highly recommended.

Marhaba Royal Salem

Service rating : First of all without informing us, our transfer has been cancelled athough we paid for it. We landed to Tunis at 5am which 1 and half hours far from where we stayed. Thus we had to pay 160 dinar for taxi.
Unfortunately the same thing happened when we were on way back home. Although we had paid for transfer the vehicle did not come to pick us up from the hotel and we had to pay for transfer again. It is unbelievable.
Product : No room service.
No standard service quality.
No tip no service policy.
Prices depended on person. We paid different money for the same service.

Suite Hotel Jardin Dorado

Service rating : I received I the paperwork, however I would have preferred it all in one email, p,is letting me know that I would receive an email from Ryanair
Product : Very clean and relaxing, very pleasant and friendly

Gran Hotel Bali

Service rating : very good and helpful
Product : Accomodation was good, but a little too far from center of Benedirm

Pateo Village

Service rating : fast and effiecient, will use them again next time if they have what i'm looking for and would recommend to a friend also
Product : Really enjoyed our time here, apartment was cleaned 5 out of 7 days, staff very helpful and friendly, would stay again and recommend to friends

Regency Plaza Aqua

Service rating : Unfortunately I was let down badly my the Holiday reps and since it is the first time i had booked a Holiday like this I was unsure of all the arrangements firstly I had to telephone for reassurance as the process was not explained to me and i was confused when the site did not accept my booking reference and give me my confirmation.
The Holiday rep in Egypt unfortunately ruined the first week of our Holiday On our arrival we were pushed into booking on the first day for excursions and leaving a deposit the majority of our Money , When we withdrew further funds through bank transfers some days later we were told that we had paid forty english pounds less and the Rep became rude and aggressive stating we didnt' know the money system and were confused I believe he deliberately tried to confuse us producing full settlement english currency reciept when we had paid in Egyptian. He kept me in debates for the whole week keeping us waiting for him in reception we missed pool time and my daughter had to sit alone while i spent days debating with him. His colleque sugested a compromise which he refused to agree, and he also refused me contact with his manager. The hotel staff were very helpful and the Manager tried to help he actually oversaw a refund which was minus the forty pounds i had paid he settled on the original sugested compromise of twenty pounds after a week of waiting my time. When he knew i was booking with another company for an excursion his manner changed and he started suggesting offers i found this offensive because it proved that if he could make these discounted offers he had been manipulating me all along. Sadly the rep let us down and gave his people a bad image we were lucky to have faith and find people who could help and met some very nice Egyptian people in the process however we lost time money and had to transfer and borrow funds etc
Product : The holiday was set in beautiful surroundings, The place was clean the staff were attentive and friendly the food was lovely and everything you could wish or need was on site additional services were not sold heavily , I could not fault he Hotel. Beautiful Warm Relaxing !

Blue Sea Fiscos

Service rating : The person I dealt with was always very helpful
Product : You get what you pay for, a break in the sun

Ozcan Hotel

Service rating : the transfer was not good or organized in the early hours at airport.
Product : the first room was dark and dirty. we were not told or shown were the dining room was. the second room was better. the food was poor and the term all inclusive when it came to drinks was a joke. if you were eastern european and drank vodka it would be fine. as this was the only spirit you could have.