What is Supplier Failure Cover?

Unknown to many customers the ATOL bonding scheme does not cover either Low cost airlines e.g. Jet2, BMIbaby, Monarch etc, Scheduled airlines e.g. British Airways or the collapse of an individual hotel. Therefore for any 118travel bookings involving a Low cost or Scheduled airline customers are provided with Supplier Failure cover FREE OF CHARGE.

Supplier Failure Cover is provided by Rock Insurance and underwritten by the Insurance giant Europe Assistance. It covers the customer in the event of the failure of a supplier of flights, transfers or accommodation.

In the event of a failure the customer is covered for up to £5,000 for the cost of replacing each of the failed services. Customers simply find and book new flights immediately and then claim their money back via the SFC policy. Even if the prices of flights double as they did after the recent XL Airways collapse the cost is covered up to £5,000 per person so unlike the ATOL scheme which only refund what you have paid, customers are very unlikely to be left out of pocket.

What is covered?

• Flights – if any of the following occur the you will have cover up to £5,000 for replacement services
  • The airline ceases trading
  • The airline cancels the flight and does not offer an alternative
  • The flight is delayed (for any reason – not just financial failure!) by more than 12 hours, and the airline cannot offer an alternative within 12 hours of the intended departure time
• Accommodation - if the hotel supplier (bed bank or overseas ground handler) or the hotel ceases trading, the customer will have cover up to £5,000 for replacement services
• Transfers - if the transfer supplier ceases trading the customer will have cover up to £5,000 for replacement services

Please click here to view the Supplier Failure cover policy document for full details.

How do I get Supplier Failure Cover?

Every time you book a holiday with 118travel on our website www.118travel.co.uk Supplier failure Cover is included FREE OF CHARGE on holidays involving a Low cost airline e.g. Jet2, BMIbaby, Monarch etc, or Scheduled airlines e.g. British Airways.

When the booking is complete you will receive an email voucher, you must enter your details and your 118travel booking reference into the SFC website to activate your cover. The policy will then be issued by Rock directly to you.

If your holiday includes a charter flight you will be covered under the ATOL scheme, see details by clicking on the ATOL logo.